Open for limited service:
We are looking forward to welcoming you back to our resort. We are committed to providing you with a safe environment that aligns with all policies and protocols for working to defeat COVID-19. We will follow and adhere to all standards and procedures set by the Center for Disease Control and Governor Baker. We are redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.
Public Spaces
Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents.
Hand Sanitizer
Hand sanitizing stations are being installed at our front desk, meeting spaces, and in employee areas.
Social Distancing
Signage in public spaces will remind our guests to maintain social distancing. We have partitions at check-in to provide an extra level of precaution for our guests and our associates.
Guest Rooms
In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants.
New Cleaning Technology
We are using enhanced technologies including electrostatic sprayers to sanitize surfaces throughout the hotel. Each guest room will be sprayed and disinfected prior to each guest’s arrival.
Services Available:
Housekeeping services for guest room accommodations will be provided by request only during your stay. You may opt to have linens, towels and amenities delivered to the room or left at the entrance to the room in a bag for no-contact delivery. Enhanced cleaning protocols have been established to ensure the health and safety of our guests and associates. All associates will be wearing facial coverings and gloves. Gloves will be changed frequently when cleaning guest rooms and bathrooms. Associates have been trained to properly address high touch points and avoid any possible cross-contamination when cleaning. When possible, guest rooms will be left vacant for 24 hours between check- out and check- in.
Hair Salon: Open for hair services by appointment only.
Golf Course: Open (weather permitting) Reservations strongly suggested, due to social distancing guidelines.
Dining: Scheduled for limited service:
Our restaurant will follow the guidelines set by Governor Baker. Initially we will offer a limited take out menu for pick up & to-go service only for Continental Breakfast, Lunch, (7 days a week) & early Dinner (weekends only) at our outside Cabana Bar. You may enjoy your meal under our outdoor tent area which allows for proper social distancing. All staff will be wearing facial coverings and gloves. The restaurant will require all guests to wear facial coverings while ordering and picking up your order. Condiments will be offered in single-use containers. Staff has been trained to maintain social distancing. All associates will be wearing facial coverings and gloves. Stringent cleaning and sanitizing protocols will be adhered to including the use of new technology.
Hotel Amenities:
All recreational features of the resort will be available with dates set by Governor Baker and while maintaining social distancing guidelines established by Governor Baker.
Outdoor Pool (weather permitting): Seating capacity will be reduced, and lounge chairs will be grouped to accommodate both couples and singles at the pool area. Umbrellas will be available at the outdoor pool. The pool will be limited to the capacities outlined by the state. All lounges will be thoroughly sanitized after each use. ** Please note after Labor Day, the Outdoor Pool will be open Fridays, Saturdays, and Sundays only from 10am – dusk. The Outdoor Pool will be closed for the season beginning Monday, September 21st.
Fitness Center: Atlantis Health Club will be available, and signage will note maximum capacities. Fitness equipment will be thoroughly cleaned and sanitized by an attendant after each use.
Indoor Pool and Jacuzzi: Seating capacity will be reduced, and lounge chairs will be grouped to accommodate both couples and singles at the pool area. The pool will be limited to the capacities outlined by the state. All lounges will be thoroughly sanitized after each use. Per state restrictions the Jacuzzi will be closed. **
**Pools: Seating capacity will be reduced, and lounge chairs will be grouped to accommodate both couples and singles at both the indoor and outdoor pool areas. Umbrellas will be available at the outdoor pool. Both pools will be limited to the capacities outlined by the state. All lounges will be thoroughly sanitized after each use.
Associate Guidelines
Employee Experience All our associates are required to attend extensive COVID-19 Training. A Code of Responsibility Checklist has been implemented to inform the team of all the measures the resort is executing to ensure the safety of our guests and associates. Daily temperature checks will be required. The importance of hygiene, personal protective equipment and social distancing will be paramount.
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